> Your representative has arrived.
> customer Customer accepted request to share screen.
Gaurav Kumar: here, the technical problem is going on ..
Customer: Yes I sent a few messages a very long time ago
Gaurav Kumar: so we will communicte on this chat session..
Gaurav Kumar: In that case you can do onething you can upgrade the DSL speed package from Billing department at 800-567-6789 and Voice Prompt is "DSL Billing" . Hours of Operation will be 8:00 A.M.  (eastern) to 6.00 P.M. (eastern) 7 days a week and they are the best people to help you with this issue.
Gaurav Kumar: This is the only options than you can get good speed package.
Gaurav Kumar: However please follows this offline steps first.
Gaurav Kumar: 1)You need to power cycle (turn off & turn on) the modem for few seconds.    2) Need to swap both end of the DSL cable that means you need to plug out the DSL cable. Plug the one end into the modem that was plugged in wall jack earlier. Then plug the other end into the wall jack that was plugged into the modem earlier. To sum up you need to swap the both the ends of the DSL cable.    3) You need to plug out the Ethernet cable from the back of the modem & the computer and then plug it back.
Customer: Seriously? This one was fine until it got slow. Can't you at least send me a replacement modem to try
Customer: Yeah I've tried all of that.
Gaurav Kumar: However if the problem persists I would request you to Please contact our Consumer DSL Technical Support at 800-567-6789 voice prompt "DSL Technical Support "and we are available 24 hours a day, 7 days a weak as they will definitely perform some additional steps which is not possible on Live chat session.
Gaurav Kumar: It is better if you will call our voice tech support.
Customer: So my entire history is gone for nothing
Gaurav Kumar: and they are  the best people to give this opportunity to change the modem..(if required)
Gaurav Kumar: No, this chat is mentioned in his recoreds..
Gaurav Kumar: so there is no  need to tell them all once again.
Customer: I mean my Firefox history.
Customer: Cleared all my cookies and history for no reason
Customer: I'm considering switching to cable internet because this is ridiculous.
Customer: I googled this problem and everyone got the same help I got which was close to 0.
Customer: Do you have any reply before I leave?
Gaurav Kumar: If you have deleted firefox history, thisis basically temporary files..
Gaurav Kumar: so please do not bother about that.
Customer: This GoToAssist thing has been open nearly a half hour and I could have told you the speed test results in about a minute
Customer: My Firefox history is all the sites I've visted since I installed Firefox which I can look up by typing anything in the address bar. Now I can't do that because you wanted me to delete it on a whim.
Customer: Tried to tell you it's definitely not a software problem.
Gaurav Kumar: I
Gaurav Kumar:  I am not getting your previous messages..
Customer: Is it poor English comprehension?
Customer: I mean, should I use smaller words?
Customer: Well don't bother answering
Customer: I'm posting this log for everyone to see how stupid this is.